WHAT THIS MEANS FOR SITLY USERS
You can use your account until 12 November 2026.
Until then, you can log in and use Sitly. After that date, you will no longer be able to log in or contact sitters and parents through Sitly.
New sign-ups and Premium purchases are no longer available.
Premium subscriptions will not renew. If you subscribed through the App Store, please cancel your subscription by following the instructions below.
We will refund your last Premium payment in full.
If you have a Premium subscription, we will email you about your refund by 16 October. If you pay through the App Store, that email will explain how to request your refund from Apple.
You can use your account until 12 November 2026.
Until then, you can log in and use Sitly. After that date, you will no longer be able to log in or contact sitters and parents through Sitly.
New sign-ups and Premium purchases are no longer available.
Premium subscriptions will not renew. If you subscribed through the App Store, please cancel your subscription by following the instructions below.
We will refund your last Premium payment in full.
If you have a Premium subscription, we will email you about your refund by 16 October. If you pay through the App Store, that email will explain how to request your refund from Apple.
FREQUENTLY ASKED QUESTIONS
Sitly will close in France on 12 November 2026. After that date, you will no longer be able to log in.
From 12 November, your profile will no longer be visible to anyone. You will no longer be able to log in, access your messages or contact other users through Sitly.
Before then, save the phone numbers or email addresses of the sitters and parents you want to stay in touch with.
Yes. You can log in and use Sitly until 12 November 2026. New sign-ups and Premium purchases are no longer available.
If you have Premium, your access may end earlier, as explained below.
Your arrangements are made directly between you and your sitter or the family, so they can continue as planned.
Save each other’s phone numbers or email addresses before 12 November so you can stay in touch after Sitly closes.
If you have a Premium subscription, we will refund your last payment in full. We will email you about this by 16 October.
If you subscribed through the website or Google Play:
You will keep Premium access until 12 November 2026, or until your subscription expires, whichever comes first. Your subscription will not renew, so you do not need to do anything.
If you subscribed through the App Store:
Apple handles your payments, so you need to request a refund from Apple:
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Choose “Request a refund” and select a reason.
- Select your Sitly subscription and submit your request.
Apple will decide whether to approve your request. If Apple rejects it, email info@sitly.fr and we will arrange the refund directly with you.
Please also cancel your Sitly subscription to prevent future renewal. On your iPhone, go to Settings > [your name] > Subscriptions > Sitly and tap Cancel Subscription.
Requesting a refund and cancelling your subscription are separate actions. If Apple approves your refund, your Premium access may end before 12 November.
From 12 November, your profile will no longer be visible to anyone.
We will keep your data stored securely until 30 November 2027 so we can handle questions, refunds, complaints and possible legal claims. Then we will delete it.
Email info@sitly.fr to request a copy of your data. We will send you a copy within one month of your request.
Yes. Until 12 November, you can delete your account yourself in Settings > Account > Delete account.
After that date, email info@sitly.fr and we will delete it for you.
For questions about the closure, refunds, your data or deleting your account, email info@sitly.fr.
This email address stays open after 12 November for questions.
